Bluejack ([info]bluujack) wrote,
@ 2009-11-05 13:55:00
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How bad is Broadstripe?
It's pretty hard for me to imagine how they could be worse.

1) They overbilled me by $120 because they "lost" the automatic payment from last month, so they automatically billed me double this month, all while changing their billing system such that they can't figure out where the old money went.

2) The Internet service went down yesterday morning, and tech support claims they can't understand what's wrong, and need to send a service technician to look at the modem--which they can't do for another week. A week without Internet??? Are you kidding me???

3) The submit button on their website's contact us form doesn't work. Ha, ha... I'm sure that's no accident.

I never thought I could imagine a company worse than Comcast, but Broadstripe is clearly a mickey mouse operation.

I understand they are filing for bankruptcy. No surprise there. The big downside is that our building cannot change cable providers while the bankruptcy protection is in effect.



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[info]akirlu
2009-11-05 10:12 pm UTC (link)
Well, gee, thanks for making me feel better about our decision to move over to Qwest...

(Reply to this)


[info]loganb
2009-11-06 12:49 am UTC (link)
If it makes you feel any better, when I disconnected my Broadstripe cable modem, something got lost in the shuffle and I instead got free Internet for 18 months.

(Reply to this)


[info]childe
2009-11-06 03:52 pm UTC (link)
Working on fixing the Contact Us form now. I apologize for the inconvenience. Feel free to use any of the email address links that are listed. As far as I'm aware, they do get read.

(Reply to this) (Thread)


[info]childe
2009-11-06 08:11 pm UTC (link)
The "How Are We Doing" contact form is back up and running. Fixing any billing or truck scheduling issues are a bit out of my hands, but you might be able to get somewhere by calling us at 800-829-2225 or emailing earningourstripes@broadstripe.com .

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