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May 19th, 2009
07:24 am - Screwed by Drizzle
I could have gone with some larger internet outfit, but instead I thought I'd keep it local, and go with a local ISP that I had had a good relationship with in the past.
This was for the old IROSF offices, now closed.
Unfortunately, this turned out not to be in my benefit, and I'd just like to encourage all of you who might be thinking about getting DSL to go with a different provider.
What happened was, when I set it up the account -- oh about five years ago -- I set it up to pay Drizzle annually. Every year my credit card would be dinged. On closing down the office -- and the DSL, I didn't even think about the annual date. I figured it would be months away and I'd just bite the bullet. I shut down QWest service but got distracted before shutting down Drizzle, not even thinking there might be any urgency about it.
A few days later, when I did call them to turn it off, it turned out that I had missed the annual deadline by 2 days. They have a "no refunds" policy, the woman told me, but she would run it past the company president. A few weeks later I received a curt email -- not even from Drizzle, from a company called "IPNS" saying, and I'll quote the whole email:
"Our customer support team personnel has replied to your support request #1514
per Jim, company policy is, no refunds.
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support request and responses."
They provided a link to the ticket, also at this ipns address, which I could not view without logging in, but of course I don't know who IPNS is. For all I know this is a phishing expedition. I cautiously respond asking them who they are and what this is in reference to, fully expecting to be added to yet another spammer database.
Nope, it's Drizzle. They explain, as if I'm an idiot, that it's about my refund request. This time, however, the email does actually come from Drizzle accounting.
So, in conclusion, this experience could hardly be worse, and is a disappointing end to what was previously a perfectly satisfactory business relationship with a local business. Now I can only encourage people to avoid Drizzle from the get go, and if opportunity arises to switch companies, do so.
In lieu of all that, put your annual billing date in giant red letters near your computer.
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